Tuesday, December 26, 2006

Kim Komando - Today's Cool Site: "Need a human?"

Unfortunately, many companies' customer service departments are lacking. In the drive for profit, they often overlook the customer.

One way they can cut profits is to scale back their call centers. Instead, they opt for self-service telephone systems. I like to refer to this as voice jail. You get trapped in menus with no hope of talking to a real person.

No doubt today you'll have plenty of questions about your gifts. You may need some help figuring out how something works. Hopefully, though, you won't be needing any help with repairs.

Anyway, before you call the customer service number on the back of the box, visit Gethuman. It features a database of companies. For each one, you'll find the secret for getting to a live person.

TO VISIT TODAY'S COOL SITE, GO HERE:
www.gethuman.com

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